Frequently Asked Questions
Below are answers to the most common questions we receive. If you don’t see what you’re looking for, feel free to reach out.
What types of events do you cater to?
We support small to medium-sized events such as birthdays, family celebrations, cultural gatherings, staff appreciation events, meetings, and small corporate functions.
Do you offer rentals or sales?
We offer both.
- Rentals: Event and catering equipment for short-term use
- Equipment picks: Curated Amazon affiliate recommendations if you prefer to buy and keep your items
How far in advance should I book?
We recommend booking rentals at least 7–14 days in advance. For peak seasons or larger orders, earlier is always better. Last-minute bookings may be possible depending on availability.
What is the minimum rental period?
Most items are rented on a 48-hours basis. Multi-day rentals can be arranged upon request.
Do you deliver and pick up?
Yes. Delivery and pickup are available for a fee based on location and order size. Self-pickup options may also be available.
Do you set up the equipment?
Our standard service is drop-off and pickup. Setup services can be arranged for select events for an additional fee.
Are the items cleaned and sanitized?
Absolutely. All rental items are thoroughly cleaned and sanitized before and after every event.
What happens if an item is damaged?
Normal wear is expected. Any loss or damage beyond normal use may be charged based on replacement cost. Details are outlined in our rental agreement.
Can I cancel or change my order?
Yes.
- Changes are accepted subject to availability.
- Cancellations made within the agreed notice period may be eligible for a partial refund. Specific timelines will be confirmed at booking.
How do I know how many items I need?
We’re happy to help. Just share:
- Number of guests
- Type of food being served
- Indoor or outdoor setup
We’ll recommend a practical setup that fits your event and budget.
How do I book?
Booking is simple:
- Browse our catalog
- Submit a booking request
- Receive confirmation and payment details
- Enjoy your event
Still have questions?
We’re always happy to help you plan with confidence. Reach out and let’s make hosting easier.